Clear Insurance subscribes to the Insurance Brokers Code of Practice. As part of our commitment, we support and assist vulnerable clients to ensure you can use our services.
If you tell us or we identify that due to a vulnerability, additional support or assistance is needed, we will work with you to try to find a suitable way to proceed. We will do this as early as practicable, whilst at all times respecting your right to privacy and self-advocacy.
If we are advised or we identify you require support from a third- party (such as a lawyer, interpreter, or friend) we will make reasonable accommodations to allow for this.
We will endeavour to make sure our processes are flexible enough to recognise the authority of your support person.
We will have internal policies and training appropriate to our employees’ roles to help them:
- understand and recognise vulnerabilities.
- understand support options available to vulnerable persons and to what extent we can provide support.
- take account of a client’s or potential client’s particular needs or vulnerability; and
- engage a client or potential client with sensitivity, dignity, respect and compassion. In some instances, we may refer you to people, or services, with specialist training and experience.
Should you have any questions or require assistance, please contact our Clear Leader, Jen Bettridge on 0466 036 589 or email jen.bettridge@clearinsurance.com.au.
For general enquiries, please email info@clearinsurance.com.au.
